What is the objective of Congiguration management?
it allows us to put stickers and numbers on PC's to make users think we are
professional
to allow the Help desk to annoy users by asking them:-
(a) try to locate a number hidden somewhere on their PC
(b) to have to quote long codes everytime they want to register an incident.
e.g: PCa:145/35/room5/userxBc:qF12bB (ensuring they correctly quote capitals and non capitals).
it allows us to keep track of the Infrastructure components and to be able to efficiently and effectively perform changes and resolve problems...( as if we care)
Not ITIL Answers
Not really. Do you really think users are:-
(a) that observant
(b)that smart
Not ITIL Answers
Indeed this is a good way to annoy users.
Another good way is to ask them technical questions
you know they haven't got a clue of answering such as
'how many megahertz is your PC?' or
'how much memory have you got?'
