to develop and create interesting problems and distribute these
to users
to 'pro-actively' take measures to bring difficult users under control
to try to identify and remove the problems and known errors that we have, through
our incompetence and carelessness inflicted upon the user community
Not ITIL Answers
Good begin. Creating interesting problems is indeed something we are naturally good at.
Ensuring that these problems are distributed to all users is a sign of mature and effective problem management!
Not ITIL Answers
Indeed this is what Problem management is all about.In combination with Incident management
in which we capture details about difficult, moaning users.
Problem management then ensures we take corrective actions, such as deleting their
files or abandoning their applications to bring them back in line.!
